Shipping and Returns
Orders will be shipped within 1-3 business days of payment received. Please verify the shipping address before submitting order. A shipping notification with tracking number will be sent to the buyer’s email address upon the creation of the shipping label. The Bird House is not able to control the delivery time once the carrier has picked up the package, but commonly packages are in transit for 3-8 days.
Returns, Refunds and Exchanges:
We will happily give a refund for any items returned in their original packaging, unused and in resalable condition. Items must be returned within 30 days of them being delivered. Unless there was a mistake on the order, the costs of returning items are the responsibility of the buyer. Perishable items, such as seed, suet and nectar are not returnable. The Bird House is able to provide a label for your return. The cost of the return label will be deducted from the refund amount unless The Bird House has made a mistake on the order. Once the returned item has been received in good condition, the credit will be applied to the original method of payment. The Bird House will exchange items if they are defective or damaged.